Job Vacancy: Junior Customer Service Manager – InterNations, Germany

InterNations, the largest global network and information site for people who live and work abroad is looking for someone to join their team for a parental leave coverage (1-year contract).

As part of the Community Management Department, the selected person will be responsible for the customer-oriented support of InterNations’ member base, helping to establish a long-term relationship with members and ensuring the quality of the InterNations community.

JobJob description
As a Junior Customer Service Manager at InterNations, you will:
– review members’ applications and manage member accounts
– be the first point of contact for InterNations’ members
– deal with member support requests in English by email
– give technical support and act as a mediator between the members and the IT Department
– be responsible for detecting guideline breaches and taking appropriate action
– monitor forums to ensure a high quality standard
– maintain and update member information material
– develop and improve the platform’s usability in close – communication with the IT Department
– help to implement forum activation and further member support strategies

You must meet the following requirements
– experience in customer support and community management
– excellent written English language skills, ideally native speaker
– affinity to web platforms, social media and IT
– experience in a start-up company and fast-pace working environment
– good knowledge of Microsoft and internet applications
independent, reliable & structured working methods with a hands-on mentality
– ability to work under pressure and willingness to take on routine work in effective ways
– strong communication skills, customer orientation and composure
– affinity to statistics and to an efficient work approach

InterNations offers
– a fast-growing, dynamic company with international scope
– a friendly work atmosphere and the space you need to pursue your own ideas
– regular workshops and lectures about work-related topics and soft skills
– a very diversified job profile with a high degree of responsibility and independence
– weekly team breakfasts, fresh fruit and regular team events

Send in your application (CV, cover letter, start date, salary expectation) to jobs@internations.org

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